Faq's

Appliances

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FAQ

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  What is PlayGuard Protective Flooring made of?

  PlayGuard flooring is made from premium-quality EVA foam, which is non-toxic, odor-free, and safe for kids and home gyms. It provides excellent shock absorption and cushioning for both playtime and workouts.

  
  

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  How long does delivery take?

  Delivery usually takes 3–7 business days depending on your location. Remote areas may take slightly longer.
  

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  Is this flooring safe for kids and babies?

  Yes! The mats are made from BPA-free and phthalate-free EVA foam, making them 100% safe for children and toddlers. The soft, cushioned surface helps prevent injuries from slips or falls.
  

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  Can I track my order?

  Yes! Once your order is shipped, you will receive a tracking ID via email or SMS to monitor your shipment.
  

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  Can I use PlayGuard flooring for my home gym or yoga area?

  Absolutely. The interlocking tiles are durable and impact-resistant, ideal for workouts, yoga, and exercise rooms. They protect your floor from heavy gym equipment and reduce noise during workouts.
  

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  Do you offer express or same-day delivery?

  Express delivery options are available at checkout for selected locations, with additional charges applicable.
  

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  How do I clean and maintain the mats?

  Cleaning is simple — just wipe with a damp cloth or use mild soap and water. Avoid harsh chemicals to maintain the foam’s texture and color.
  

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  Can I change my delivery address after placing the order?

  Yes, you can update your delivery address before the order is dispatched. Contact customer support immediately to make changes.
  

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  Are the tiles water-resistant?

  Yes, PlayGuard tiles are water-resistant and moisture-proof, making them perfect for both indoor and outdoor use. They dry quickly and don’t absorb sweat or spills.
  

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  What is your return policy?

  We offer a 7–15 day return window from the date of delivery. Products must be unused, in original packaging, and in resalable condition.
  

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  How do I initiate a return or exchange?

  Visit your order history on our website or contact customer support. You will receive instructions and a return label.
  

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  When will I receive a refund?

  Refunds are processed within 5–7 business days after receiving the returned product and will be credited to your original payment method.